Refund Policy

Changes and cancellations

Contact us promptly if you need to correct or cancel an order. Before you approve the artwork and printing begins, we can help with changes or cancellation. After approval and production starts, personalized items generally cannot be returned for a change of mind, except where applicable law provides otherwise.

Damaged, defective or incorrect items

If your item arrives damaged, has a manufacturing defect or differs from your approved artwork or order, please contact us promptly with your order number, a description and clear photos of the issue and packaging. We will assess the issue and arrange an appropriate replacement or refund. Do not discard the item or packaging until we have advised you.

Artwork approval

Please check names, spelling, dates, layout and cropping in your proof. Tell us about corrections before approving it. We remain responsible for providing the item as agreed; approval does not remove your rights if the item is defective or does not match the approved design.

Returns and refunds

Contact us before sending an item back so we can provide the correct return instructions. Do not send returns to a print partner without instructions. Approved refunds are made to the original payment method; processing time depends on your payment provider.

Nothing in this policy limits statutory consumer rights, including any cancellation, repair, replacement or refund rights that apply in your location.

Email Support@theirlittlelegacy.com or use our contact page.